Terms of service
Terms & Conditions
Last Updated: September 1, 2026
Welcome to Shivaarvi. By accessing our website or placing an order with us, you agree to the following Terms & Conditions and the policies referred to below. Please read these terms carefully before placing an order.
1. Orders & Acceptance
When you place an order on our website, you are making a request to purchase the selected products. An order is subject to confirmation, product availability, payment verification and successful processing by Shivaarvi.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Payment or transaction issues
- Duplicate or accidental orders
- Suspicious or potentially fraudulent activity
- Incorrect or incomplete customer information
- Technical or system errors
- Misuse of promotional offers
If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process.
2. Product Information
We make reasonable efforts to display our products, colours, designs, fabrics, measurements and other details as accurately as possible. However, minor variations in colour, texture, print, embroidery or appearance may occur due to photography, lighting, screen settings, manufacturing processes or batch variations.
Customers should carefully check the product description, size/measurements, fabric details and included items before placing an order. The product description on the product page will be considered the primary reference for product specifications.
3. Pricing & Payments
Product prices displayed on the website are subject to change. The applicable price at the time of placing the order will generally apply, except where there is an obvious pricing or technical error.
We may use third-party payment providers to process payments. Payment processing may be subject to the terms and policies of the applicable payment provider.
4. Order Cancellation & Changes
Orders may be cancelled or modified within 24 hours from the date of order. After 24 hours, the order may already be under processing and cancellation or modification may not be possible.
Any cancellation or modification request must be made through our official customer support channels.
5. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy published on the website. For ready-to-ship/available products, the applicable estimated processing and delivery timelines will be communicated on the website or through order-related communication.
Delivery timelines are estimates and may vary depending on the courier, delivery location, weather, festivals, operational issues and other circumstances beyond our reasonable control.
Once an order has been dispatched, delivery is handled by the applicable courier/logistics partner.
6. Failed Delivery & RTO
If an order cannot be delivered because of:
- Customer unavailability
- Refusal to accept the parcel
- Incorrect or incomplete address
- Incorrect contact details
- Failure to coordinate with the delivery partner
- Repeated unsuccessful delivery attempts
The parcel may be returned to us and treated as RTO (Return to Origin).
If the customer requests the order to be resent, we may arrange reshipping subject to payment of the applicable reshipping charges by the customer. Shivaarvi covers shipping charges for the first shipment only.
Any applicable RTO or reshipping charges may be recovered from the customer, subject to applicable law.
7. Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by our Refund/Return Policy published on the website. Customers must follow the applicable return procedure and provide the required information and evidence.
For eligible claims involving damaged, defective, torn, stained, wrong or missing products, an opening video may be mandatory as specified in our Return Policy.
Returned products may be subject to inspection and quality verification before an exchange or refund is processed.
8. Missing, Wrong or Damaged Products
Customers should inspect the parcel and product carefully upon delivery. Where an opening video is required under our Return Policy, the video should clearly show the sealed parcel, shipping label and the complete opening process without interruption.
Claims without the required evidence may not qualify under our standard return/refund process, subject to applicable law.
9. Fraud Prevention & Misuse
To protect our customers and business, we may investigate activity that appears suspicious, fraudulent or abusive. This may include:
- Repeated RTOs
- Suspicious COD orders
- Repeated return/refund requests
- False damage or missing-product claims
- Manipulated or misleading evidence
- Misuse of coupons or promotional offers
- Multiple accounts created to abuse offers
- Payment fraud or unauthorized transactions
- Any other misuse of our services
Where reasonably necessary and permitted by law, we may cancel or restrict orders, promotional benefits or services associated with suspected misuse or fraud.
10. Promotional Offers & Discounts
Promotional offers, coupons, discounts and special schemes may have their own eligibility requirements, validity periods, product exclusions, quantity limits or other conditions.
Unless specifically stated, promotional offers cannot be combined with other offers.
We reserve the right to correct obvious errors in promotional offers and to cancel transactions affected by technical or pricing errors, subject to applicable law.
11. Website Use
You agree not to use our website:
- For any unlawful or unauthorized purpose
- To provide false or misleading information
- To interfere with the website or its security
- To introduce viruses, malware or harmful code
- To attempt unauthorized access to our systems
- To scrape, copy or reproduce website content without permission
- To misuse our website, offers or services
- To infringe the rights of Shivaarvi or any third party
We may restrict or suspend access where reasonably necessary to protect our website, business, customers or service providers.
12. Intellectual Property
All content on the Shivaarvi website, including but not limited to:
- Brand name and logo
- Product photographs
- Product videos
- Product descriptions
- Graphics and designs
- Website content
- Marketing creatives
- Text and other materials
Is owned by or licensed to Shivaarvi unless otherwise stated. You may not reproduce, copy, modify, distribute, publish, sell or commercially use our content without prior written permission.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics providers, advertising platforms, communication providers and other technology services.
These third-party services may have their own terms and privacy policies. Shivaarvi is not responsible for the independent policies, systems or actions of third-party service providers, except to the extent required by applicable law.
14. Customer Information
Information submitted by you while placing an order or using our website will be handled in accordance with our Privacy Policy.
You are responsible for providing accurate and up-to-date information, including your name, mobile number, email address and complete delivery address.
15. Customer Reviews & Feedback
If you voluntarily submit reviews, feedback, suggestions, photographs or other content to Shivaarvi, you confirm that you have the right to submit such content.
You agree that the content should not be unlawful, misleading, defamatory, abusive, infringing or otherwise inappropriate.
Where permitted by applicable law, we may use voluntarily submitted reviews or feedback for legitimate business, website and marketing purposes.
16. Website Information & Errors
We make reasonable efforts to keep website information accurate and updated. However, the website may occasionally contain typographical errors, incorrect information, technical errors or omissions relating to products, prices, availability, offers, shipping or other information.
Where permitted by law, we may correct such errors and take appropriate action, including cancelling an order affected by an obvious error.
17. Service Availability
We aim to keep our website and services available, but we do not guarantee that the website will always operate without interruption, delay, technical issues or errors.
Website availability may be affected by maintenance, technical problems, third-party service interruptions or circumstances beyond our reasonable control.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Shivaarvi will not be responsible for indirect, incidental or consequential losses arising from the use of our website or delays/issues caused by third-party service providers.
Nothing in these Terms is intended to exclude or limit any liability, consumer right or remedy that cannot legally be excluded or limited under applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, fraud, misuse of our services, or violation of these Terms or third-party rights.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, policies or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
21. Governing Law
These Terms & Conditions are governed by the laws of India. Nothing in these Terms limits any rights or remedies available to consumers under applicable law.
22. Customer Support & Grievance
For questions, complaints or assistance regarding an order, please contact us through:
Shivaarvi
Email: shivaarvi2428@gmail.com
WhatsApp: 9173968783
Address: Avadh Rituraj Textile Market, Godadra, Surat, Gujarat – 395010, India
For privacy-related matters, please refer to our Privacy Policy.
Related Policies
The following policies form part of the terms applicable to purchases made through our website:
- Shipping Policy
- Refund & Return Policy
- Privacy Policy
Customers are advised to read these policies before placing an order.