Privacy policy

Privacy Policy

Last Updated: September 1, 2026

At Shivaarvi, we respect your privacy and are committed to protecting your personal information when you visit our website, place an order, contact us, or use our services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and when it may be shared with service providers.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • PIN code
  • Order and purchase details
  • Payment and transaction status
  • Account information, where applicable
  • Information provided during customer support, WhatsApp, calls or emails
  • Return, exchange and refund information
  • Product-related information provided by you
  • Website, device, browser and IP address information
  • Cookie and website activity information
  • Information relating to your interaction with our advertisements, emails and marketing communications

We only collect information that is reasonably required for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Process payments and refunds
  • Provide order, shipping and tracking updates
  • Handle returns, exchanges and customer support
  • Communicate with you regarding your orders or enquiries
  • Verify and manage customer accounts
  • Improve our website, products and services
  • Send promotional offers and marketing communications, where permitted
  • Measure and improve the performance of our advertisements
  • Prevent fraud, misuse and unauthorized activity
  • Investigate suspicious orders, RTOs, return claims or other disputes
  • Maintain business and transaction records
  • Comply with applicable legal, tax, accounting and regulatory requirements
  • Protect our business, customers, website and service providers
3. Order Verification & Fraud Prevention

To protect our customers and business, we may use order and customer information to identify and investigate suspicious or potentially fraudulent activity. This may include unusual orders, repeated failed deliveries, RTOs, suspicious return or refund requests, payment-related issues, or other activity that may indicate misuse of our services.

Where reasonably necessary, we may verify information relating to an order before processing, delivering, refunding or otherwise resolving the order.

4. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Shopify and technology service providers
  • Payment gateways and payment service providers
  • Courier, logistics and delivery partners
  • Return and exchange service providers
  • Customer support and communication providers
  • WhatsApp and messaging service providers
  • Website analytics and technology providers
  • Advertising and marketing service providers
  • IT, cloud storage and security providers
  • Professional advisers or authorities where required by law

For example, when you place an order, we may provide your name, mobile number, shipping address and order details to our courier or logistics partner so that your order can be delivered.

We do not sell your personal information as a standalone commercial product.

5. Advertising & Analytics

We may use third-party services such as advertising, analytics, pixels, cookies and similar technologies to:

  • Understand how customers use our website
  • Measure advertising performance
  • Improve our website and marketing
  • Show relevant Shivaarvi advertisements
  • Understand interactions with our advertisements and communications

These third-party providers may process information according to their own privacy policies and applicable laws.

6. WhatsApp, Calls & Customer Communication

If you contact us through WhatsApp, telephone, email, social media or other communication channels, we may retain the information you provide to respond to your enquiry, provide customer support, process orders, handle returns/exchanges and maintain relevant business records.

We may also send service-related communications such as order confirmations, shipping updates, delivery information and return/refund updates.

Marketing communications will be handled in accordance with applicable law and your communication preferences.

7. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to provide website functionality, remember preferences, understand website usage, analyse performance and support advertising activities.

You may manage or disable certain cookies through your browser settings. However, disabling cookies may affect some website features or functionality.

Third-party services used on our website may also use their own cookies or similar technologies according to their respective policies.

8. Payment Information

Payments may be processed through third-party payment providers. We may receive information such as payment status, transaction reference and related information required to process and manage your order.

Payment providers may independently process payment information in accordance with their own privacy policies and security practices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Customer support
  • Returns, exchanges and refunds
  • Fraud prevention
  • Resolving disputes
  • Maintaining business records
  • Accounting and tax requirements
  • Complying with applicable laws

When information is no longer required, we may delete or anonymize it, subject to applicable legal or business record-keeping requirements.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account, passwords and personal information and should not share confidential account credentials with others.

11. Children's Information

Shivaarvi sells products that may be intended for children, but our website and purchasing services are intended to be used by adults.

We do not knowingly request or collect personal information directly from children for the purpose of creating accounts or placing orders.

If you provide information relating to a child, you should do so as a parent, legal guardian or otherwise authorized adult.

If you believe that a child has provided personal information to us directly without appropriate authorization, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other services. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data we process about you
  • Request correction of inaccurate information
  • Request deletion/erasure where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the processing of your personal information

Withdrawal of consent will not affect processing that was already lawfully carried out before the withdrawal, and we may continue to retain or process information where required or permitted by applicable law.

We may need to verify your identity before processing a privacy-related request.

To make a privacy request or raise a concern, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.

Any updated version will be posted on this page with the revised “Last Updated” date.

15. Contact Us

For privacy-related questions, requests or complaints, please contact:

Shivaarvi ( Shree Rns Fashion )

GSTIN :- 24ACVPU7925P1ZD

Email: shivaarvi2428@gmail.com

Phone/WhatsApp: +91 9537303579

Address: Avadh Rituraj Textile Market, Godadra, Surat, Gujarat – 395010, India